DIN 0815/M · MOD-12
Support Ticket System
Inbound queue, assignment, status tracking, and SLA timers. Email and web intake.
An inbound support queue with assignment, a config-driven status workflow, an append-only timeline and derived SLA timers. Two intake channels — a public web form and an authenticated email-ingestion endpoint — feed a single self-contained app with no external services, no message broker and no cron.
What it does
- Inbound queue with assignment and config-driven statuses
- Append-only ticket timeline
- SLA timers derived, not stored
- Web-form and email intake in one app